Digital Banking Resources

To successfully log in, you MUST have the following information prepared in advance:

1. Account number
2. Current digital banking username
3. Current digital banking password
4. Social Security Number
5. Current digital banking email address

If you don’t have or can’t find those five pieces of information, we encourage you to visit your local branch or reach out to our Customer Care Center at 888-MASCOMA (627-2662).

On January 30, Apple/iOS users will be prompted to update their existing Mascoma Bank app.

Android users will need to:

• Delete your existing Mascoma Bank app
• Download the new Mascoma Bank app from the Google Play store

If you changed your username after January 4, 2024, you will need to use your previous username. If you don’t have it or don’t know it, please call the Customer Care Center at 888-MASCOMA (627-2662) for assistance.

Budgeting and savings goals and plans will not transfer over to the new platform. The new system offers more robust financial wellness tools to help support your financial goals.

PLEASE NOTE: There will be a full pause in Bill Pay activity between Friday, January 26 and Monday, January 29. All payments scheduled during that time will post on January 30. If you would prefer to process your payment on an earlier date, you will need to change the date inside Bill Pay prior to January 26.

If you have not logged in to Bill Pay in the last year, you will need to re-enroll.

If you have not paid a payee in the last year, the payee will not convert and you will need to add them again.

To verify your Bill Pay history, please check your statement(s).

Starting January 26, P2P payments will be inactive through January 29. Any scheduled transactions will not process. Upon transitioning to the new platform on January 30 you will need to reestablish your P2P payees and transactions for future occurrences.

Intuit services through digital banking will be temporarily interrupted from January 26 through January 29 with reactivation scheduled for January 30.

We recommend that you not set up any new, modify any existing, or cancel any transfers between January 25 and January 29 as they will not migrate to the new system. However, existing transfers during this time will process; they just won’t migrate.

No. You will need to re-enter them in the new platform.

If you previously set up alerts or notices in digital banking, you will need to re-enter alerts and notices inside the new platform. The new system offers even more choices for alerts and notifications to improve your digital banking experience.

Yes.

Bill Pay is a digital banking service that enables you to set up one-time or recurring digital or physical payments to your biller. Bills can be paid digitally if recognized within the Bill Pay database. If the biller is not available for digital payment, a physical check can be mailed to the address listed on the bill statement.

How do I verify the biller is configured for digital payment?

When you navigate to the Pay Bills section, your Billers will be listed with either “Electronic” or “Check” to indicate the payment type.

What if my biller is listed as a “Check” payment instead of “Electronic”?

Either the biller does not currently offer digital payment through the Pay Bills service or the information may have been entered incorrectly.

If you’re expecting payments to be digital and they are listed as “Check”, we recommend re-adding the biller. For full instructions on adding billers, please refer to the user guide.

1. Click on “+Add Biller”.
2. Search for the company and click on their name.
3. Enter in the prompted credentials or account number and full zip code.

You will receive a notice if electronic payment is unavailable and be invited to enter the biller’s mailing address for a physical check payment.

What are my other options for electronic payment if it’s not available through “Pay Bills”?

Check with your biller to see if they accept any other method of electronic payment through their website or billing portal.