Thank You

Thank you for your recent application for on-line services with Mascoma Bank.

You should receive the log on information via US Postal mail within 5-7 business days.

Should you not receive this information in the stated time frame, please contact us at msbinfo@mascomabank.com, calling 888-627-2662, or stopping in at a branch location convenient for you.

 

Your Opinion is Important!

Our mission is to provide a broad array of financial services and products, and to ensure the highest level of customer satisfaction. To this end, our primary responsibility is "to give competent, courteous, and efficient customer service." Please let us know how we are doing.

Time and Place of Visit

Date
Time
Branch Location

Purpose of Visit

Make a deposit
Open an account
  • Checking
  • Savings
  • CD
  • IRA
Discuss account(s)
Discuss a loan
  • Mortgage
  • Auto
  • Personal
  • Commercial
  • Discuss a loan
Discuss financial services
Other

Rate Your Visit

Rate us on your recent visit to a branch

Category Excellent Good Satisfactory Needs Improvement Poor
Overall Quality of Service
Speed of Service
Accuracy of Service
Lobby/Office Appearance
Information on Services
Knowledge of Services
Explanation of Services
Friendliness of Staff
Professionalism of Staff

General Comments:

Outstanding Service Recognition

Did a Mascoma Savings Bank staff member exceed your expectation? If so, please help us recognize this individual.

Name:

Why this staff member should be recognized:

Customer Information

If you would like a reply to your comments, please enter your contact information.

Customer Name:
Email Address:
Address:
Address:
City:
State:
ZIP Code:
Phone: (example: 000-000-0000)